FAQ's
What if I have a crisis?
If you are in a crisis, do not use this site. Call 988 immediately or proceed to the nearest emergency department.
Where is the Thrive Pathways
Counseling office?
Counseling office?
3651 North 100 East, Ste. 375, Provo, UT 84604
The office is accessible from the main entrance of the Chateau Building at the Courtyard at Jamestown. It is on the second floor of the building. Upon entering the building, go up the stairs, turn right, and the receptionist will direct you to my office.
How can therapy help me?
Increase your understanding of yourself, your values, and your goals.
Improve relationships with new skills and increased confidence.
Develop better coping strategies for stress and anxiety.
Work on your own specific goals for counseling and progress toward resolution with measurable goals.
Manage grief, anxiety, depression, anger, and emotional distress.
Manage OCD so that it doesn’t control your life.
Improve communication in relationships.
Increase self-esteem, assertion, and resilience.
Change destructive behavior patterns and discover new ways to approach challenges.
Decrease body dysmorphia and disordered eating.
Decrease addictive behaviors, cycles, and substances.
How often can I see my therapist?
Therapy is a process that is unique to each client and the challenges they are presenting with. Some presenting issues can be worked on very effectively in a fairly short period of time (10-20 sessions). Other challenges may take much longer. It can be difficult to predict exactly how long therapy will last and this is best discussed in your first session. We will discuss a treatment plan and goals that you will be working toward.
Most clients see their therapist for a single one-hour session per week. They may see the therapist less often as the need diminishes. You may schedule a counseling appointment more than once per week if needed and this should be discussed with your therapist.
Why use SimplePractice Teletherapy?
Teletherapy is convenient and data shows it is as effective as “in-person” therapy. Receive confidential, professional help from your location at a time that works for you. Connect with a secure link.
The client will connect with Marlene Riggs, LCSW, a licensed therapist in the state of Utah. Online therapy sessions are HIPAA compliant via a secure video system that can be accessed by a smartphone, tablet, or computer. Access a private location during your video session.
What is the cost of teletherapy?
Thrive Pathways Counseling is paneled with Aetna, EMI Health, United Healthcare UHC/ UBH, UMR, Select Health, BlueCross BlueShield, and Public Employees Health Plan (PEHP).
The insurance provider rate for a 53 minute session is $175.00 (with contracted rates determined by your individual insurance provider).
The self-pay rate is $125.00 for a 53-minute Teletherapy session. The initial session is $150.00
How can I reschedule or cancel an appointment?
Visit the Client Portal or text 801-691-7665 to reschedule the appointment time.
There is a $100.00 fee for missed appointments or cancellations within 24 hours of the scheduled time. This fee will be a client’s responsibility and will not be covered by an insurance policy.
Will my therapy be covered by my insurance?
Thrive Pathways Counseling is paneled with Aetna, EMI Health, United Healthcare UHC/UBH, UMR, Select Health, BlueCross BlueShield, and Public Employees Health Plan (PEHP). Teletherapy is covered as a mental health benefit. Contact your health insurance providers to learn more regarding your coverage.